Shipping policy

Last updated: October 31, 2026

Where we deliver

We deliver to eligible physical street addresses in the contiguous 48 United States. We do not deliver to Alaska, Hawaii, U.S. territories, international destinations, PO Boxes, or APO/FPO/DPO addresses.

Shipping charges and taxes

Standard shipping is free on all eligible orders, with no minimum purchase. Customers are not charged import duties or import-related fees. Product prices exclude applicable sales tax, which is shown at checkout before payment.

Fulfillment location

Orders are fulfilled through:
iDrive Fulfillment
121 Venture Ct
Nicholasville, KY 40356
United States

Processing time and daily cutoff

Processing takes 1–2 business days. Our daily cutoff is 6:00 p.m. Eastern Time (ET), observing daylight saving time as applicable.

Orders received before 6:00 p.m. ET on a business day enter that day’s processing queue. Orders received at or after the cutoff, on weekends, or on U.S. federal holidays begin processing the next business day. Business days are Monday–Friday, excluding U.S. federal holidays. The cutoff does not mean same-day dispatch and is not a cancellation deadline.

Transit and estimated delivery

Standard transit is estimated at 3–5 business days after dispatch. Including processing, estimated delivery is 4–7 business days from the applicable processing start day.

Delivery dates are estimates. Carrier disruptions, severe weather, and other delays may affect arrival. If a delay occurs, we will help you obtain an update.

Tracking and separate shipments

We email shipping confirmation and tracking information after dispatch. A carrier’s first tracking scan may appear after the label is created.

Multiple items may ship in separate packages or arrive on different days, without additional shipping charges. We provide available tracking for each shipment. Each shipment remains subject to our stated delivery estimates, and we will notify you of known delays.

What standard delivery includes

We provide standard parcel delivery. This does not include carrying items upstairs, placement inside your home, or assembly. Actual placement is subject to the carrier’s delivery practices and access conditions.

Customer pickup and in-person returns are not offered.

Delayed dispatch

If we cannot dispatch an order within the stated processing time, we will notify you, provide a revised estimate, and offer the choice to accept the delay or cancel for a full, prompt refund. We will obtain any consent required by law and cancel and refund the order when required if consent is not obtained.

Missing or lost shipments

If tracking shows delivery but you cannot find your package, check the delivery area and with your household, then contact us. We will investigate with the carrier. For a shipment confirmed lost in transit, we offer a refund or replacement at no additional cost.

Damage, defects, or incorrect merchandise

Contact us promptly with your order number and a description. We may request photos to assess the issue. We arrange an appropriate resolution and cover required return shipping. See our Return & Refund Policy.

Address corrections and failed delivery

Check your address before payment. Contact us immediately if a correction is needed. Changes are accepted before fulfillment processing begins; changes or recovery cannot be guaranteed once processing or dispatch has started.

If an address error or failed delivery affects your order, we will review the circumstances and explain the available options. We will obtain your agreement before any additional charge. No undisclosed delivery or handling fee is automatically deducted from a refund.

Contact us

Email: support@tidyfern.shop
Phone: +1 (319) 381-5314
Customer service: Monday–Friday
We normally respond within 1–2 business days.

For our business mailing address and contact form, visit Contact Us.