Orders and payments
What currency and payment methods do you accept?
All prices and payments are in U.S. dollars (USD). Available payment methods are shown at checkout. Product prices exclude applicable sales tax, which is calculated and displayed before payment. See our Payment Policy.
Can I cancel or change an order?
Contact support@tidyfern.shop immediately. We accept requests before the order enters fulfillment processing. Once processing begins, changes or cancellation are not guaranteed, even if you have not received a shipping email. The 6:00 p.m. cutoff is not a guaranteed cancellation window.
Delivery
Where do you ship?
We ship to eligible physical street addresses in the contiguous 48 United States. We do not deliver to Alaska, Hawaii, U.S. territories, international destinations, PO Boxes, or APO/FPO/DPO addresses.
Is shipping free?
Yes. Standard shipping is free with no minimum order. Customers do not pay import duties or import-related fees for these deliveries.
When will my order arrive?
Processing takes 1–2 business days, followed by estimated transit of 3–5 business days. Estimated total delivery is 4–7 business days from the applicable processing start day. Business days are Monday–Friday, excluding U.S. federal holidays. Orders received at or after 6:00 p.m. Eastern Time, on weekends, or on holidays start processing the next business day. Delivery times are estimates.
Where do orders ship from?
Orders are fulfilled through iDrive Fulfillment, 121 Venture Ct, Nicholasville, KY 40356, United States.
How do I track delivery?
We email tracking information after dispatch. Orders may arrive in separate packages at no additional shipping charge, with available tracking supplied for each shipment.
Does delivery include assembly or carrying items upstairs?
No. Standard parcel delivery does not include upstairs carrying, placement inside your home, or assembly. Placement is subject to the carrier’s delivery practices and site conditions. Customer pickup is not available.
What if a package is missing or my address is incorrect?
Contact us promptly. We investigate missing shipments with the carrier and offer a refund or free replacement if a shipment is confirmed lost in transit. For address errors, we will try to help but cannot guarantee changes or recovery after processing begins. We explain available options and obtain your agreement before any additional charge. See our Shipping Policy.
Products and assembly
Do products require assembly?
Many do. Check the product page and follow the supplied assembly and anchoring instructions. Measure your available space before ordering. Decorations in styled images are not included unless the product description says otherwise.
Is there an extra warranty?
We do not offer an additional commercial warranty. This does not limit rights or remedies available under applicable law.
Returns and refunds
How long do I have to request a return?
Email support@tidyfern.shop within 30 calendar days after delivery. For ordinary returns, the item must be unused and unassembled, in its original condition, with all included components. Opening packaging to inspect an item is allowed. Assembled or used items are not eligible for a non-quality return.
Do I need the original packaging?
Original packaging is recommended but not mandatory. Package the item securely and include all parts, accessories, and instructions. Contact us for guidance if you no longer have suitable packaging.
Who pays return shipping?
We do. After authorization, we email a prepaid return label. Hand the package to the carrier within 14 calendar days after we send authorization and the label. No restocking fee applies. See our Return & Refund Policy.
What if I discover damage or missing parts during assembly?
Contact us with your order number and a description. We may request photos to assess the issue. Damage, defects, incorrect items, or missing components remain eligible for assistance even if discovered during assembly. We cover any required return shipping.
When will my refund arrive?
For an eligible return, we complete inspection and credit your original payment method within 10 calendar days from the date our return facility receives the merchandise.
Can I exchange an item?
Exchanges are handled as a return and a separate new purchase, subject to availability and current pricing.
More help
Email: support@tidyfern.shop
Phone: +1 (319) 381-5314
Customer service: Monday–Friday
We normally respond within 1–2 business days.
Visit Contact Us for our form and mailing information.